Legal

Terms and Conditions

Last updated: 10 May 2026

These Terms and Conditions govern your use of the Abiholidays website and any booking, enquiry, accommodation, tour, transport, or related service arranged through Abiholidays.

Please read these terms carefully before using the website or making a booking. By using the website, submitting an enquiry, making a payment, or confirming a booking, you agree to these terms.

These terms are a practical business template and should be reviewed by a qualified legal adviser before publication.

1. About Abiholidays

The website is operated by Abiholidays.

Business details:

Legal business name: Abbi Holiday Homes
Registered address: 60 Sivanpannai Road, Jaffna, Northern Province, 40000.
Business registration number: PV00339877
Email: Abi@abiholidayhome.com
Website: https://abiholidays.vercel.app

Abiholidays offers boutique accommodation, villas, houses, farm stays, private tours, cultural experiences, transport arrangements, and related travel services in Sri Lanka, including the Northern Province and Jaffna region.

2. Definitions

In these terms:

“Abiholidays”, “we”, “us”, “our” means the business operating this website.
“Guest”, “you”, “your” means any person using the website, making an enquiry, or booking a service.
“Property” means a villa, house, farm stay, room, or accommodation listed or arranged by Abiholidays.
“Tour” means a private tour, itinerary, activity, cultural visit, transport service, or experience arranged by Abiholidays.
“Booking” means a confirmed reservation for accommodation, tours, transport, or any other service.
“Third-party supplier” means any independent driver, guide, ferry operator, hotel, restaurant, attraction, payment provider, OTA, or service provider used in connection with your booking.

3. Website Use

You agree to use the website lawfully and only for genuine enquiries, bookings, or information about Abiholidays.

You must not:

misuse the website;
attempt to gain unauthorised access to systems or data;
submit false, misleading, or fraudulent information;
copy, scrape, reproduce, or commercially exploit website content without permission;
use the website in a way that may damage Abiholidays, its guests, partners, or suppliers.

We may update, suspend, or remove parts of the website at any time.

4. Information on the Website

We try to keep property descriptions, prices, availability, facilities, distances, tour details, travel times, and images accurate. However, information may change.

Examples of changes include:

seasonal pricing;
property maintenance;
weather conditions;
ferry availability;
road conditions;
public holidays;
temple festival days;
attraction opening hours;
third-party supplier availability.

Images, maps, route times, distances, and descriptions are provided for general guidance. Exact details should be confirmed before booking or travel.

5. Enquiries and Booking Requests

Submitting an enquiry or booking request does not guarantee availability or confirmation.

A booking is only confirmed when:

we have confirmed availability in writing;
you have provided the required guest and booking information;
any required deposit or payment has been received; and
we have issued written confirmation by email, WhatsApp, or another agreed communication method.

For some accommodation, tours, ferry-based trips, and custom itineraries, bookings may remain subject to manual confirmation.

6. Prices

Prices may be shown:

per night;
per person;
per group;
per tour;
as “from” pricing;
as a custom quote.

Unless clearly stated otherwise, prices may exclude:

taxes or service charges;
cleaning fees;
security deposits;
meals;
entrance fees;
ferry tickets;
safari jeeps;
licensed guide fees;
airport transfers;
tips;
travel insurance;
optional extras.

We reserve the right to correct pricing errors before confirming a booking.

7. Payments

Payments may be collected through Square, Apple Pay, Google Pay, Visa, Mastercard, card checkout, payment links, bank transfer, or another approved method.

Depending on the booking, we may require:

full payment at booking;
a deposit;
staged payments;
a balance payment before arrival;
a refundable or non-refundable security deposit.

Your booking confirmation will state the payment terms that apply.

If payment is not received by the required deadline, we may cancel the booking and apply the relevant cancellation terms.

8. Square, Apple Pay, Google Pay, and Card Processing

Card and digital wallet payments may be processed by Square or another approved payment provider. This may include payments made by Visa, Mastercard, Apple Pay, Google Pay, or card checkout.

We do not store full card details on our own systems.

Payment processing is subject to the relevant payment provider’s terms and security procedures.

By making a payment, you confirm that you have read and accepted these Terms and Conditions, including the cancellation, refund, supplier-cost, and dispute provisions.

9. Accommodation Bookings

Guests must comply with all property rules, including:

check-in and check-out times;
maximum occupancy;
house rules;
quiet hours;
smoking rules;
pet rules;
pool, kitchen, garden, and equipment rules;
staff/caretaker instructions;
local laws and community standards.

You are responsible for providing accurate guest numbers. Extra guests may not stay without prior approval and may incur additional charges.

10. Check-In and Check-Out

Check-in and check-out times will be provided in your booking confirmation.

Early check-in or late check-out is subject to availability and may incur additional charges.

Guests may need to provide identification, contact information, and arrival details before check-in.

11. Guest Responsibilities

You are responsible for:

treating the property, staff, neighbours, drivers, guides, and local communities respectfully;
keeping the property secure;
reporting damage, faults, or safety concerns promptly;
supervising children and vulnerable guests;
using facilities safely;
complying with local laws;
not causing nuisance, damage, or disturbance.

We may terminate a stay or service without refund if guests behave unlawfully, dangerously, abusively, or in serious breach of these terms.

12. Damage, Loss, and Security Deposits

Guests are responsible for damage, loss, breakages, missing items, excessive cleaning, or misuse caused by them or members of their group.

We may charge reasonable costs for:

repairs;
replacement items;
lost keys or access devices;
excessive cleaning;
damage to fixtures, fittings, furniture, gardens, vehicles, or equipment;
breach of property rules.

Where a security deposit applies, deductions may be made for valid costs.

13. Tours, Activities, and Transport

Abiholidays may arrange private tours, cultural visits, temple routes, beach trips, island tours, ferry trips, transfers, country-wide itineraries, and transport services.

Tours may be operated by Abiholidays or by third-party drivers, guides, ferry operators, venues, attractions, restaurants, or other suppliers.

Tour details, timings, routes, and stops may change due to:

weather;
ferry schedules;
road conditions;
attraction closures;
public holidays;
temple events;
guest mobility or safety;
supplier availability;
local authority restrictions.

We reserve the right to alter routes or substitute stops where reasonably necessary.

14. Ferry, Island, and Weather-Dependent Tours

Tours involving Nainativu, Delft Island, beaches, lagoons, wildlife, or ferries are weather and schedule dependent.

Ferry services may be delayed, changed, or cancelled by operators or authorities. We are not responsible for ferry operator decisions, but we will try to help rearrange or adapt the itinerary where possible.

Guests should follow all safety instructions from drivers, guides, ferry operators, and local authorities.

15. Driver and Guide Services

Unless expressly stated, a private driver is not the same as a licensed specialist guide.

Where a licensed guide is required or requested, this should be confirmed before booking and may incur additional charges.

Drivers may provide general assistance, local suggestions, and transport support, but they may not provide specialist historical, archaeological, religious, or cultural interpretation unless confirmed.

16. Health, Safety, and Travel Suitability

Guests are responsible for ensuring they are fit and able to travel, walk, climb steps, use ferries, visit temples, enter vehicles, and participate in tours.

You must inform us before booking of any relevant:

mobility needs;
medical conditions;
pregnancy;
allergies;
dietary requirements;
disability access needs;
child seat requirements;
elderly guest support needs.

Some tours, ferries, beaches, ruins, roads, or attractions may not be suitable for all guests.

17. Travel Documents, Visas, and Insurance

Guests are responsible for:

passports;
visas;
entry requirements;
driving licences where relevant;
vaccinations or health requirements;
travel insurance;
personal belongings.

We strongly recommend that guests obtain appropriate travel insurance covering accommodation, cancellation, medical issues, theft, transport disruption, ferry disruption, tours, activities, and personal liability.

18. Cancellations by Guests

The following cancellation terms apply unless your booking confirmation states a different cancellation policy.

Accommodation Cancellations

Free cancellation up to 30 days before check-in.
50% refund if cancelled 14-29 days before check-in.
No refund if cancelled within 14 days of check-in.
Cleaning fees and security deposits will be refunded if the guest does not stay, unless deductions are due for costs already incurred or agreed separately.

Tour Cancellations

Free cancellation up to 48 hours before the tour start time.
50% refund if cancelled 24-48 hours before the tour start time.
No refund if cancelled within 24 hours of the tour start time.
Ferry, island, beach, wildlife, and weather-dependent tours can be rescheduled or refunded if cancelled by the operator, ferry provider, supplier, local authority, or due to unsafe weather or operating conditions.

Custom Multi-Day Tour Cancellations

Deposits become non-refundable once the itinerary has been confirmed.
Supplier costs already paid or committed may be non-refundable, including hotels, villas, ferries, drivers, guides, safari jeeps, train tickets, attraction tickets, special meals, and other third-party services.
Balance refunds depend on the notice period, supplier terms, and costs already incurred or committed.

Cancellation Costs

Cancellation charges may apply to cover accommodation held for you, driver or guide reservations, ferry or attraction bookings, third-party supplier costs, administrative costs, and non-refundable deposits.

Custom itineraries and peak-season bookings may have stricter cancellation terms.

If you paid by card, Square, Apple Pay, Google Pay, Visa, Mastercard, payment link, or another payment provider, these cancellation terms apply to refund requests and payment disputes.

19. Changes by Guests

Requested changes to dates, guest numbers, properties, tours, pickup times, routes, or services are subject to availability and approval.

Changes may affect the price.

We will try to assist with reasonable changes, but we cannot guarantee that changes can be made.

20. Cancellations or Changes by Abiholidays

We may need to cancel or change a booking due to circumstances outside our reasonable control, including:

severe weather;
safety risks;
property damage or maintenance emergencies;
illness or staff/driver unavailability;
ferry disruption;
supplier failure;
government restrictions;
local authority decisions;
force majeure events.

Where possible, we will offer a reasonable alternative, date change, credit, or refund depending on the circumstances and supplier terms.

21. Refunds

Refunds, where due, will be processed using the original payment method where possible.

Payment provider fees, bank fees, exchange-rate differences, and third-party non-refundable costs may not be refundable.

Refund timing may depend on Square, Apple Pay, Google Pay, banks, Visa, Mastercard, card providers, and other payment processors.

If a guest raises a chargeback, card dispute, Square dispute, Apple Pay dispute, Google Pay dispute, Visa dispute, Mastercard dispute, bank dispute, or payment-provider claim after agreeing to these terms, Abiholidays may provide the booking confirmation, payment record, cancellation policy, correspondence, supplier-cost evidence, check-in records, tour records, and these Terms and Conditions as evidence.

Submitting a payment dispute does not change the agreed cancellation policy or make non-refundable amounts refundable.

22. Third-Party Platforms and Suppliers

Abiholidays may also be listed on or connected with third-party platforms such as Airbnb, Booking.com, Google, Tripadvisor, Square, Apple Pay, Google Pay, Visa, Mastercard, Vercel, Mapbox, Resend, or other services.

If you book through a third-party platform, that platform’s terms, cancellation rules, fees, and policies may also apply.

We are not responsible for the acts, omissions, failures, or policies of third-party platforms or suppliers, except where required by law.

23. Reviews, Photos, and Guest Content

If you submit reviews, comments, photos, messages, or other content to us, you confirm that it is accurate, lawful, and your own content or that you have permission to share it.

You grant us permission to use guest reviews and submitted content for business, marketing, website, and social media purposes, unless you tell us otherwise in writing.

We will not intentionally publish private personal information without consent.

24. Website Content and Intellectual Property

The website, branding, text, images, design, maps, documents, and content are owned by or licensed to Abiholidays unless stated otherwise.

You may view and use the website for personal travel planning only.

You must not reproduce, copy, sell, scrape, republish, or commercially exploit the content without written permission.

25. Privacy and Personal Data

We collect and use personal data to respond to enquiries, manage bookings, process payments, provide guest services, arrange tours, send communications, improve the website, and comply with legal obligations.

Personal data may be shared with relevant third parties such as payment processors, accommodation operators, drivers, guides, ferry operators, restaurants, attractions, technology providers, and legal/accounting advisers where necessary.

A separate Privacy Policy should explain this in more detail.

26. Marketing Communications

We may send marketing communications only where permitted by law or where you have consented.

You may unsubscribe from marketing emails at any time.

Transactional messages about enquiries, bookings, payments, tours, or guest services are not marketing messages.

27. Cookies and Analytics

The website may use cookies, analytics, pixels, or similar technologies to operate the website, understand visitor behaviour, improve services, measure marketing, and support bookings.

A separate Cookie Policy should explain cookie use in more detail where required.

28. Liability

Nothing in these terms excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Abiholidays is not liable for:

indirect or consequential loss;
loss caused by inaccurate information supplied by you;
third-party supplier failures;
weather, ferry, transport, or attraction disruption;
personal items lost, stolen, or damaged;
injury or loss caused by failure to follow instructions;
events outside our reasonable control.

Our total liability for a booking will not exceed the amount paid to Abiholidays for the affected service, except where the law requires otherwise.

29. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, natural disasters, pandemic, epidemic, war, civil unrest, strikes, transport disruption, ferry cancellation, government action, power failure, internet failure, or supplier failure.

30. Complaints

If you have a problem during your stay or tour, please tell us as soon as possible so we can try to resolve it.

Complaints should be sent to:

Email: Abi@abiholidayhome.com

Please include your booking details, a clear description of the issue, photos where relevant, and the outcome you are seeking.

31. Governing Law

These terms should be governed by the laws of:

[insert jurisdiction: Sri Lanka / England and Wales / other]

Any disputes should be handled by the courts of:

[insert jurisdiction]

This section should be reviewed by a lawyer based on your business registration, guest markets, and operating structure.

32. Changes to These Terms

We may update these terms from time to time.

The version published on the website at the time of booking will usually apply to that booking, unless changes are required by law or agreed with you.

33. Contact

For questions about these terms, contact:

Abiholidays
Email: Abi@abiholidayhome.com
Address: 60 Sivanpannai Road, Jaffna, Northern Province, 40000.